FAQs on the closure of Village Vet Brookmans Park
Why has the Brookmans Park practice closed?
Our practice shut down before COVID-19 due to a fire on site. Our original plan was to repair the site and get it back in working order. However, we have reassessed the practice’s suitability based on the new ways of working under COVID-19 safe guidelines and found the site did not meet our requirements. We have, after a lot of consideration, made the difficult decision to close the practice. All our associates at the practice were offered the opportunity to work at other Village Vet practices.
I was a client at the Brookmans Park practice, do I need to register again?
You do not have to register again. You can go to any Village Vet practice in Hertfordshire, and they will have access to your pet records. The closest practices to Brookmans Park are our St Albans (Cayton) 24-hour hospital and our Potters Bar practice. Most of our Brookmans Park clients have opted to go to our Potters Bar clinic. For out of hours care, our St Albans (Cayton) hospital will be happy to take care of your pet.
I would like to transfer to another veterinary practice outside of the Village Vet network, what is the procedure?
Please inform us and your future veterinary practice that you wish to change your veterinary provider in writing. Keeping both parties informed will ensure that your pet’s medical records are up to date.
We would urge you to check if your future veterinary provider is a part of the RCVS practice standards scheme. Not all UK practices participate in the RCVS practice standards scheme, which is intended to promote high standards of veterinary care. Basic standards of hygiene, equipment and training are required and practices meeting the criteria are accredited accordingly. You can use the RCVS Find A Vet feature to find out if the accreditation is up to date. By participating in the RCVS practice standard scheme, it demonstrates a commitment to quality and excellence from your service provider.
I am a member of Village Vet Pet Health for Life (formerly known as Pet Health Club), can I collect the medication from any Village Vet practice?
If you telephoned the practice and ordered them when they were due, you can then collect the items. However, if we have not called in advance, then, unfortunately, you cannot collect them. We can also post out the medications if you cannot make it into our clinic for an additional fee.
Can I take a year‘s worth of medications available on the Village Vet Pet Health for Life (formerly known as Pet Health Club) in one go?
Unfortunately, because the health plan payment is monthly and because your pet‘s requirement may change from one month to the next, we only supply three months at a time.