Village Vet COVID-19 (Coronavirus) November 2020 Update

01/11/2020

We continue to offer a full range of services for our patients, while still adhering to COVID-19 social distancing rules. All services we offer will depend on a risk assessment that considers the safety of our clients and teams along with the welfare of your pet.

As a Practice, we will be providing the same high-quality services, with the same friendly, caring people; just delivered in a slightly different way.

We are working in smaller teams to reduce the spread of COVID-19 and therefore lead times for appointments maybe a little longer than usual. Please bear with us at this time – we will do our best to make your appointment as smooth as possible.

Guidance for attending your appointment:

When you book an appointment, we will confirm the arrangement for when you arrive and will advise on how we’re maintaining social distancing.  This will include measures such as:

  • Remaining 2m apart
  • Advising that clients wear face coverings where possible
  • Asking that all clients use hand sanitiser when entering and leaving the practice
  • Screens will be positioned at our reception desks and our teams will be wearing masks and visors

We will also be taking payment via remote payment links or over the phone, where payment at reception is not possible.

We have made these changes as the health and wellbeing of our patients, clients and staff is our number one priority.

Thank you for your continued understanding during this time. We remain committed to delivering the best care for your pet and if you have any questions, please do not hesitate to get in touch.