Branch Update: The following practices are closed until further notice.
- Village Vet Finchley – please proceed to Village Vet Garden Suburb
- Village Vet Primrose Hill – please proceed to Village Vet St Johns Wood
- Village Vet Meldreth – please proceed to Village Vet Whittlesford
- Village Vet Royston – please proceed to Village Vet Whittlesford
- Village Vet Longstanton – please proceed to Village Vet Milton
- Village Vet Cottenham – please proceed to Village Vet Milton
As of 18th May, there have been no new updates and we continue to follow the guidance below.
From 23rd March, for an initial 3-week period, veterinary practices have been physically open for urgent and emergency cases only, following government advice and professional guidance from the Royal College of Veterinary Surgeons (RCVS) and British Veterinary Association (BVA).
Following new guidance, from 14th April, we can offer some additional services to our patients, while still adhering to COVID-19 social distancing rules. Any additional services we can offer will depend on a risk assessment which considers the safety of our clients and teams along with the welfare of your pet.
Of course, we continue to be physically open for urgent and emergency cases.
As we continue to comply with social distancing rules, we are working in smaller teams to reduce the spread of COVID-19. It is likely that fewer appointments will be available and that we will need to prioritise cases on clinical assessment and need.
Examples of services which may be possible:
Vaccination – We strongly believe in the benefits of vaccination and are now able to offer a limited number of vaccination appointments and urgent elective surgical procedures to those patients most at risk. We’ll be vaccinating puppies and kittens as well as giving rabbits their annual vaccinations. Other vaccinations will be arranged via our vaccination reminder service as soon as we can safely offer these appointments.
Neutering – we will assess whether your pet needs to be neutered imminently or whether we can delay it a little while. For each situation we will consider your pet’s welfare, general population control and your individual household circumstances. We are also mindful of the need to preserve essential Personal Protective Equipment (PPE) and anaesthetic drugs which are required by the NHS.
If your pet requires one of the above treatments, please get in touch. For existing clients, if we have not already been in touch with you, please contact us.
We are currently reviewing how best to re-introduce some of these services while keeping you and our teams as safe as possible. Please bear with us, it may take us longer to answer calls or respond to email/web requests. If you have any other concerns about your pet’s health, please contact us to discuss how we can help you.
Flea and worm treatments – will continue to be provided based on your pet’s need. Please [email/form fill/call] to order more.
Prescriptions and food – will still be supplied, however the process for ordering may have changed. Please email or call us if you require further supplies.
We realise you may be feeling anxious about your pet’s wellbeing. However, we wanted to reassure you that we will do all we can to support you and your pet.
Guidance for visiting a practice:
We will continue to minimise face-to-face contact, to protect human health and curb the spread of COVID-19, and therefore if you are visiting us:
- When you arrive, please wait outside and call our reception team to notify them of your arrival.
We will advise you of how we can safely take your pet into the practice to be examined.
- To protect the health and wellbeing of our staff, please do not enter the practice unless instructed to do so.
- If you have been exposed to COVID-19, had close contact with someone who has, or you are experiencing symptoms (new persistent cough and/or fever), and your pet needs veterinary care, please call us. We will be able to advise you on how your pets can receive the care they need.
- If your pet is hospitalised at our facility, we ask that you do not visit your pet at this time.
- If you need to change any appointments because you are in isolation, please call us and we will rearrange these for you.
We have made this decision as the health and wellbeing of our patients, clients and staff is our number-one priority.
Thank you for your understanding during this time. We remain committed to delivering the best care for your pet and for now, stay safe, we are here for you if you need us.